Experience

Paul is a seasoned creative executive and leader who turns strategy, design, and emerging tech into business results. With 30 years at the crossroads of creativity and commerce, he’s helped Fortune 500s transform at scale, led a high-growth automotive startup to a successful exit, and pioneered early moves in e-commerce before it was mainstream. You’ve probably seen his work on national TV, Apple’s WWDC stage, or even during Super Bowl 58. Trusted by brands like Forrester, L2 Gartner, and global orgs, Paul is a speaker, coach, and advisor who helps people and companies lead what’s next, with confidence, culture, and craft.

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At The Home Depot, Paul played a key role in modernizing the "phy-gital" customer experience and scaling digital innovation—work that fueled $3B+ of incremental revenue and earned industry recognition for the #1 mobile app in retail. As a Certified Scrum Master and Product Owner, he’s led design and product orgs through change and complexity, always with a bias for clarity, creativity, and outcomes over noise.

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As Vice President of Customer Experience at Big Green Egg, the world’s leading manufacturer of ceramic kamado-style cookers, he leads design, creative, engineering, program management, and customer service to shape and elevate the customer journey across every touchpoint. He focuses on building interconnected experiences that put customers first, upholds brand promises, pursues excellence at each interaction, and creates lasting emotional connections.

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Paul is a founding cohort member of Punks & Pinstripes -- a private network of transformation executives. Find them at punksandpinstripes.com.